At Velinzi, each linen wedding suit is created with precision and care, honoring your special moments with elegance and purpose. Due to the personalized nature of our garments and our commitment to sustainable production, we have a specialized return policy.
Return Eligibility
You may request a return within 14 days from the delivery date if your item meets all of the following criteria:
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It is unused, unworn, unwashed, and in perfect original condition
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All original tags remain attached
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The item is returned in its original packaging
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You provide proof of purchase, such as an order confirmation or receipt
⚠️ Important: Items that are custom-made, tailored, or made-to-order are not eligible for return or exchange.
Made-to-Order & Customization Policy
Velinzi suits are typically tailored upon order to ensure a perfect fit and reduce overproduction. For this reason, we do not accept returns or issue refunds in the following cases:
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You change your mind after purchase
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You ordered the wrong size or color
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The suit does not meet subjective expectations
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The item has been worn, washed, or altered after delivery
We recommend carefully reviewing our size guide, style notes, and contacting us prior to purchase if unsure.
Shipping Costs for Returns
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All return shipping fees are the responsibility of the customer
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Original shipping charges are non-refundable
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Use a trackable and insured shipping method for your return
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Velinzi is not responsible for lost or damaged return packages
Damaged or Incorrect Items
If your wedding suit arrives damaged or incorrect, please contact us within 48 hours at hello@twoskyretail.com. Include:
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Your order number
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Photos showing the issue and packaging
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A brief description of the problem
We’ll review and provide a suitable resolution such as a refund, exchange, or remake.
Non-Returnable Items
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Made-to-order or customized suits
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Final sale items or discounted products
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Gift cards
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Worn, washed, or altered items
Refund Timeline
If your return is approved:
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Refunds will be issued to your original payment method
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Processing time is up to 10 business days
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Your bank or payment provider may require additional time
If it’s been 15 business days since your refund was approved and you haven’t received it, please email us at hello@twoskyretail.com.
Thank you for choosing Velinzi – where craftsmanship meets celebration in linen form.